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Cafcass

Overview of service


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We represent the interests of children and young people in the family court. We independently advise the family courts about what is safe for children and in their best interests. We focus on their needs, wishes and feelings, making sure that children’s voices are heard and are at the heart of the family court’s thinking and decision making. For every child, whose current and future living arrangements are decided by the courts, we seek to provide an exceptional experience, everywhere, and every time.

We were established by section 11 of the Criminal Justice and Court Services Act 2000 (the Act) and operate in accordance with the law set by Parliament and under the rules and directions of the family courts. Our principal functions, as set out in section 12 of the Act, relate to family proceedings where the welfare of children who are subject to family proceedings is or may be in question, are to:

-Safeguard and promote the welfare of children;
-Give advice to the family courts;
-Make provision for children to be represented; and
-Provide information, advice and support to children and their families.

Eligibility criteria

Children and Families

Area(s) covered

Contact information

Opening hours

Children and Young People Phone Line: 9am – 5pm on Monday to Thursday and 9am – 4:30pm on Friday.

If you are aged 16 or over, you can contact us securely via WhatsApp and our call centre team will help you with any questions you may have. It will connect you to one of our agents between 9 am – 5 pm, Monday to Thursday or 9am – 4.30 pm on Fridays (excluding bank holidays).

This organisation can help you with