Hourglass - Supporting Elderly Victims

Overview of service

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The Hourglass mission is simple: end the harm, abuse and exploitation of older people in the UK.

The Hourglass 24/7 helpline is the only service in the UK dedicated to helping those effected by the abuse of older people. Whether that’s an older person who feels threatened or unsafe at home, or a friend of family member concerned about the wellbeing of a loved one, our helpline services team are there to support and offer advice.

Eligibility criteria

Any elderly person who is suffering with any kind of abuse, or people caring for individuals they suspect may be subject to abuse.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

• Telephone: Helpline 080 8808 8141 FREE TEXT 07860052906 Our helpline is entirely confidential and free to call from a landline or mobile, and the number will not appear on your phone bill. Texts from outside the UK will be charged at their standard international rate which will differ depending on location and service charges of your phone provider. The number will appear on your bill and in your phone records but will not be identified as Hourglass.
• Email: helpline@wearehourglass.org
• Website: https://wearehourglass.org/

Opening hours

Our helpline and chatbot are available 24/7. All other services are open Monday to Friday, 9am to 5pm.

This organisation can help you with

• Counselling
• Domestic Abuse
• Emotional Support
• Finances and benefits
• Legal processes
• Personal Safety advice
• Reporting a crime